HEADLINER CHARTER
Legal

Privacy Policy

Last updated 8 October 2026

Your privacy matters to us. This policy explains what personal information we collect, why we collect it and how you can control it.

1. Who we are

This policy explains how Netronlink Group Pty Ltd (ACN 687 850 139, ABN 73 687 850 139), trading as Headliner Charter (“Headliner Charter”, “we”, “us”) collects, uses and protects personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

  • Your name, phone number, email address and company.
  • Trip details: routes, dates, passenger numbers, preferences and special requests.
  • Passenger names, and identity or passport details where an operator or the law requires them.
  • Information about pets travelling with you.
  • Records of our messages with you, including WhatsApp, email and phone.

We do not ask for sensitive information unless it is needed for your trip, such as a dietary or mobility requirement, and you choose to give it to us.

3. How we collect it

We collect information directly from you: when you message us on WhatsApp, email or call us, fill in a form on our website, or make a booking. The forms on our website open a WhatsApp message to us, and we receive only what you choose to send.

4. How we use it

  • To prepare quotes and arrange your bookings.
  • To share the details an operator or supplier needs to carry out your trip.
  • To send you empty-leg alerts and updates, but only if you ask for them.
  • To meet our legal, tax and accounting obligations.

5. Who we share it with

We share your information only with the people who need it to deliver your trip: aircraft and vessel operators, chauffeur, catering and ground-handling providers, and airports. We also use service providers that store or carry information for us, such as WhatsApp, Google Workspace and our website host. Some of these providers and some New Zealand operators may store or handle information outside Australia. We do not sell your personal information.

6. Marketing

We send empty-leg alerts and offers only to people who ask for them. You can stop them at any time by replying “stop” on WhatsApp or by emailing us.

7. Website

Our website does not use advertising or tracking cookies. Our website host and font provider may record technical information such as your IP address and browser type to deliver the site and keep it secure.

8. Keeping information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as the law requires, then delete or de-identify it.

9. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us and we will respond within 30 days.

10. Complaints

If you have a concern about how we have handled your information, please contact us first at garry@headlinercharter.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Contact us

garry@headlinercharter.com.au · +61 405 111 156